Unable to Login to Koinly — Koinly Support Guide

Having trouble logging into your Koinly account can be frustrating, especially when you need to access your crypto tax data right away. This guide explains the common reasons why users might be unable to login to Koinly and provides step-by-step solutions to fix the issue quickly.

Why You Might Be Unable to Login to Koinly

There are several common reasons why you might face login problems with Koinly:

1. Incorrect Email or Password

One of the most common reasons for login failure is entering the wrong email or password.

👉 Make sure your email address is typed correctly
👉 Check that your password is accurate — passwords are case-sensitive

If you’ve forgotten your password, use Koinly’s password reset feature.

2. Account Not Verified

When you first sign up, Koinly sends a verification email.
If you haven’t verified your email, you might be unable to login.

👉 Check your inbox (and spam folder) for a verification link
👉 Click the link to activate your account

3. Two-Factor Authentication (2FA) Issues

If you have 2FA enabled and can’t access your authentication code, login will fail.

Common causes:

• Your authenticator app got reset

• You lost access to the device

• The 2FA code is outdated

Solution:
Use your 2FA backup codes to login, or contact Koinly support for help with disabling 2FA temporarily.

4. Browser Cache or Cookies Problems

Web browser issues can also block login.

Try the following:
✔ Clear your cache & cookies
✔ Try logging in using a private/incognito browser
✔ Use a different browser (Chrome, Firefox, etc.)

5. Connectivity or Server Problems

Sometimes connection issues or backend server interruptions can prevent login.

What to do:
📌 Check your internet connection
📌 Wait a few minutes and try again
📌 Visit Koinly’s status page (if available) to check for outages

Step-by-Step: How to Reset Your Koinly Login

Step 1: Go to the Koinly Login Page
Open the Koinly login screen.

Step 2: Click “Forgot Password”
Enter your registered email address.

Step 3: Check Your Email
Look for the Koinly password reset link.

Step 4: Create a New Password
Choose a strong password that you haven’t used before.

Step 5: Login Again
Use your updated credentials to access your account.

What If Nothing Works? — Contacting Koinly Support

If you’re still unable to login after trying the steps above, it’s time to reach out to Koinly Support.

Before contacting support, make sure you have:
✔ The email address linked to your account
✔ A screenshot or video of the error message
✔ Details about when the issue started

You can contact Koinly Support through:
📩 In-app support chat
📧 Email support
👉 Koinly help center / support page

Describe the issue clearly, and include screenshots if possible. Support teams usually respond with next steps to verify your identity and restore access.

Tips to Avoid Login Issues in the Future

🔒 Always keep your account email up to date
🔑 Store 2FA backup codes securely
📌 Use a password manager to avoid typos
🖥 Keep your browser updated

Final Note

Being unable to login to Koinly is frustrating, but most login problems are easy to fix. Whether it’s a forgotten password, verification issue, or technical glitch, the steps above will help you regain access quickly.